Effective November 26, RVH will move to Step 2 - Enhanced Measures. Visiting hours and frequency vary depending on patient's location.
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RVH is focused on delivering high-quality, safe care that puts patients and their families first. Patients are at the centre of everything we do at RVH and our MY CARE philosophy puts patients and their families first. Always. Everyday. Without exception. 

Step 2 – Enhanced Measures: ​​​​​​​Visitation Plan

With Step 2 – Enhanced Measures, there are reductions in the number of visitors permitted as well as the frequency depending on the patient’s acuity. This includes areas/patient populations that are high-risk, where physical distancing may not be possible, or when exceptions apply.

  • Each admitted patient will identify one visitor (minimum 16 years of age) and an alternate visitor
  • Visiting times will be scheduled with the inpatient unit by 6 a.m. on the day of the visit or the day prior
  • All visitors will be screened for COVID-19 symptoms and those who fail screening will be denied entry to the health centre
  • Visitors must wear a hospital-issued mask at all times. Cloth masks or any other face-covering brought from home will not be accepted
  • To ensure safe physical distancing all visitors must maintain at least two metres distance between patients and members of the care team at all times
  • Masks must:
    • Always cover your nose and mouth
    • Fit snugly against your face
  • Visitors must follow safety precautions such as hand-washing and wearing of Personal Protective Equipment, if required
  • Visitors must go directly to and from the unit they are visiting and should not use common areas of the building, other than designated washrooms
  • Ambulatory patients coming for an outpatient procedure or clinic visit will be allowed one essential support person if assistance is needed. That support person should be identified at the time the appointment/treatment is booked. Visitors in the Emergency department are permitted at the discretion of the care team

For more information contact your care team.

Inpatient units: Seven days a week, 9 a.m. to 8 p.m.

Adult Mental Health: Monday – Friday 4 p.m. to 8 p.m.; Saturday and Sunday 9 a.m. to 8 p.m.

Child & Youth Mental Health: Seven days a week. 4 to 8 p.m.

Visitor Guidelines By Patient Type

(Including MAID and withdrawal of life-sustaining treatment)

Patient with high risk of dying within the next 24 to 48 hours:

  • Maximum of 3 visitors at a time
  • Maximum of 4 designated visitors in total
  • Maximum of 6 hour visit per visitor (discretion based on the max per unit)
  • Cultural/spiritual practices to be enabled

Patient with high risk of dying within the next two weeks:

  • 2 designated visitors per day
  • Maximum of 4 designated visitors in total
  • Maximum of 3 hours per visit
  • Cultural /spiritual practices to be enabled

Patient in labour and delivery

  • 1 visitor for labour and delivery support and to stay as long as mother requires assistance with care for infant

Postpartum

  • 1 visitor (same visitor as above) during postpartum until discharge or when mother no longer requires assistance

Description:

Patient having invasive operative procedure in the Operating Room (OR), Interventional Radiology (IR) or Cardiac Intervention Unit (CIU).

Enhanced measures:

1 visitor to accompany patient to procedure appointment only if support is required as per patient description, and if space allows for proper distancing.

Patient is acutely critically ill (excludes those who are long-term stable vented patients).

  • During period of acute critical illness, 2 visitors at the time
  • Maximum of 2 designated visitors in total
  • Maximum of 3 hours per visit

A situation in which a patient’s actions, feelings, and behaviors may lead to them harming themselves or others.

  • During period of crisis, 1 visitor daily
  • Maximum of 2 designated visitors in total
  • Exception: a patient presenting in ECA or MHS or on a Form 1, may be prohibited a visitor for up to 72 hours for assessment and stabilization

  • Maximum of 2 designated visitor’s during admission
  • Overlap between caregivers 2 times a week or at the discretion of the care team
  • Designated caregivers have in/out privileges based on feeding schedule

Children under 18 years old.

  • 2 designated caregivers – each designated caregiver gets 1 visit/day with overlap
  • No in and out privileges
  • Time limit based upon child’s needs
  • If patient is transferred from OBS/NICU visiting can remain consistent

For Child & Youth Mental Health, please see the mental health section.

Someone who is, or may be for any reason, unable to protect and take care of themselves against significant harm or exploitation (e.g. patient under 18 years of age, mental health patients under 18 years of age, has a cognitive impairment, significant developmental and/or intellectual disability, frail elderly, has mobility concerns, or is unable to effectively communicate).

  • 1 essential visitor per day
  • Maximum of 3 hours per visit
  • Maximum of 2 designated visitors to be in rotation during a patient’s stay

Vulnerable Patients (as defined above) who present to the Emergency Department, Pregnant patients with complications, Mental Health patients who would benefit from a support person present (e.g. significant anxiety, delusions, and threats of harming themselves), Patients who are acutely, critically ill or patients with a high risk of dying in the next 24hrs.

  • 1 visitor to stay with patient in Emergency Department – only if support is required
  • Visitor to stay with patient only when in a defined room excluding waiting room areas

Patients who require a visitor for support.

  • 1 visitor can accompany a patient to an outpatient appointment only if the support is essential, defined by:
    • Mobility/ADLs support
    • Cognitive impairment
    • Significant language barrier
    • Intellectual/developmental disability
    • Cancer program: Prognosis / treatment discussion
    • Cancer program: First and last treatment (chemo or radiation) appointment

Patients who require a visitor for support.

  • All admitted patients are allowed 1 designated visitor, 4 visits per week during visitor hours
  • Maximum of 2 designated visitors in rotation during a patient’s stay
  • Visits are no more than 1 hour in length

Patients who are admitted to hospital and receiving rehabilitation.

  • All admitted patients are allowed 1 visitor, 4 visits per week during visitor hours.
  • Duration of visit to be aligned with rehabilitation care plan at the discretion of the team.
  • 1 designated visitor per day with a maximum of 2 designated visitors in rotation during a patient’s stay
  • May require 1 visitor daily at the discretion of the care team during the last two weeks of rehabilitation to involve family and patients working together on specific goals in aid of transitioning home if warranted.

Visitor Information

RVH will requires all visitors to provide proof of full vaccination against COVID-19. This includes RVH’s main campus and all offsite locations.

Visitors, designated essential caregivers and anyone accompanying a patient to an appointment will be required to provide proof of vaccination demonstrating 14 days have passed since their second dose, as well as photo identification, or provide documentation they have been granted a provincially recognized medical exemption from a physician.

If a visitor or essential care provider does not have proof of vaccination or a valid exemption, or there is not time to produce the required proof, the visitor or designated essential caregiver may still enter the health centre with explicit approval from the care team under the following exceptions:

  • Patient is a child
  • Patient is palliative/end of life
  • Patient is in labour
  • Patient is experiencing a life altering or critical illness as identified by the clinical team
  • Patient requires a support person due to underlying condition

It’s important to note, vaccination is not a condition of receiving care at RVH.

Ontario residents can download their proof of vaccination in a PDF via the provincial COVID-19 website.

Designated visitors can schedule their visit with the patient’s care team by calling the inpatient unit.  All visits must be scheduled by 6 a.m. the day of the visit.

Dial 705-728-9090 then enter the inpatient unit extension:

  • 3SB Overflow: ext. 46244
  • Adult Mental Health Inpatient: ext. 47250
  • Cancer & Palliative Inpatient: ext. 43311
  • Cardiac Care Unit (CCU): ext. 47660
  • Cardiac & Renal: ext.46111
  • Child & Youth Mental Health Inpatient: ext. 47222
  • Integrated Stroke & Rehabilitation Inpatient Unit: ext. 47350
  • Intensive Care Unit (ICU): ext. 47620
  • Regional Pandemic Response Unit: ext.44922
  • Respiratory Inpatient: ext. 48220
  • Specialized Seniors Care: ext. 47330
  • Surgery 2 Inpatient: ext. 46888
  • Surgery 3 Inpatient: ext. 46440
  • Transitional Care Inpatient Unit: ext. 48266

Visitors will use the Main entrance, unless directed otherwise, and must adhere to the following criteria: 

  • Visitors will be screened upon entry. Visitors who are unwell will not be permitted inside RVH.
  • Visitors will be asked to present identification.
  • Visitors will be given a sticker to identify them as an approved visitor.
  • Visitors will be required to wear a mask.
  • Visitors must maintain physical distancing of 2 metres or 6 feet.
  • Visitors must wash their hands frequently.
  • Visitors must follow safety precautions directed by screeners and care teams.
  • Visitors must go to and from the unit they are visiting – NO in and out privileges.
  • Visits cannot exceed one hour.
  •  Only one visitor in a shared patient room at a time.

Anyone exhibiting the following signs or symptoms will not be permitted inside the health centre:

  • Fever, cough, difficulty breathing, difficulty swallowing, sore throat, runny nose, loss of taste or smell, nausea, vomiting, or diarrhea.
  • Anyone who is known or suspected COVID-19 positive and has not been cleared by Public Health.
  • Anyone who is a contact of a known COVID-19 positive individual.
  • Has travelled in the past 14 days outside of Canada.

 *Subject to change without notice, some exceptions apply.

Helping you during your visit

Note: Information desks are not currently operating.

Information desks are located at the Main, Atrium and Simcoe entrances. RVH volunteers are available at Information Desks to assist patients and visitors by providing directions or helping to locate patients.

Information Desk Volunteer Hours:

Hours are subject to change based on volunteer availability

Information Desk Locations

  • Main entrance – Level 2
  • Atrium entrance – Level 2
  • Cancer program – Level 2
  • Simcoe entrance – Level 1

RVH offers assistive equipment to accommodate our patients and visitors with reduced mobility. Please ask a volunteer at any information desk for assistance. They can help by providing you with:

Staxi chairs are available at the Main, Atrium and Simcoe (level 1) entrances.

The chair features a fail-safe braking system – the chair will only move when the brake is engaged by the person pushing the chair from behind. The patient can easily enter from the side and the height of the back of the chair is designed to afford the person pushing a comfortable position to engage the chair, reducing stress on their back.

Wheelchairs

Traditional wheelchairs are available at Information desks at the Main, Atrium and Simcoe (level 1) entrances for patients who require leg extensions, oxygen tank holders, IV pumps or the ability to navigate in the chairs by themselves.

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