RVH's mandatory mask policy remains in effect

Click here for Visitor Information
Click here for COVID-19 Information

RVH is focused on delivering high-quality, safe care that puts patients and their families first. Patients are at the centre of everything we do at RVH and our MY CARE philosophy puts patients and their families first. Always. Everyday. Without exception. 

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Step 4 Visitor Policy

Effective Monday, September 26, admitted patients will be allowed two visitors, seven days a week, for an unlimited duration, between 9 a.m and 8 p.m.

  • Visits no longer need to be pre-booked
  • There is no time limit for a visit (within visiting hours 9 a.m. – 8 p.m.)
  • There is no maximum number of designated visitors
  • Maximum of 2 visitors allowed at a bedside at one time (exceptions apply)
  • Child and Youth Mental Health hours are seven days a week, 4 – 8 p.m.; Adult Mental Health: seven days a week, 4 – 8 p.m.
  • Masks and appropriate Personal Protective Equipment still required while inside the health centre
  • Visitors do not need to provide proof of vaccination

RVH will continue to monitor the situation closely and will assess any further lifting or reinstating of visitor restrictions in the coming weeks

Visitors who test positive within five days of visiting a patient at RVH are to notify RVH’s Infection Prevention and Control team at 705-728-9090 ext. 44555.

Dear RVH Patient;

Thank you for your support of RVH as we work together to prevent the rapid transmission of COVID-19 while maintaining access to vital health services.

The Omicron variant is spreading like wildfire through our communities resulting in a sharp increase in hospitalizations. We want to assure you that RVH is doing everything possible to keep you – and your care team – safe.

  • TEAM RVH is well-trained and follows very strict Infection Prevention and Control procedures, including wearing appropriate personal protective equipment.
  • All our staff, physicians and students are fully vaccinated against COVID-19, unless they’ve received a documented and confirmed exemption, in which case they are tested regularly.
  • We rigorously monitor and follow provincial guidelines when it comes to healthcare worker exposure to the virus.
  • As directed by the provincial government, RVH has temporarily paused non-emergency surgeries and reduced some outpatient services so we can redeploy staff throughout the health centre to ensure safe staffing levels.
  • RVH has enacted its Emergency Operations Centre to continually monitor the situation and quickly implement the required strategies.

Given how easily the Omicron variant is spread, and for your safety, RVH has limited the number of visitors for inpatients. We are also not allowing any visitors (with some exceptions) for patients coming to RVH for outpatient and day procedures. Restricting the number of people coming into our health centre is an important safety measure to protect you.

RVH also continues to operate its COVID-19 Immunization Clinic at 29 Sperling Drive in Barrie. The evidence is clear. Unvaccinated people are 60 times more likely to require critical care if they contract COVID-19. If you are not yet fully vaccinated, we urge you to book an appointment as soon as possible through the provincial online portal at covid-19.ontario.ca or by calling 1-833-943-3900.

Although the healthcare system is facing unprecedented challenges, you can be confident that RVH will continue to provide you with safe, high quality care and your skilled care team will take extraordinary measures to ensure your safety.

Respectfully;

Gail Hunt
President and CEO, RVH

Dr. Jeffrey Tyberg
Chief of Staff & Vice President, Academic and Medical Affairs, RVH

  • All visitors will be screened for COVID-19 symptoms and those who fail screening will be denied entry to the health centre
  • Visitors must wear a hospital-issued mask at all times. Cloth masks or any other face-covering brought from home will not be accepted
  • To ensure safe physical distancing all visitors must maintain at least one metre distance between patients and members of the care team at all times
  • Masks must:
    • Always cover your nose and mouth
    • Fit snugly against your face
  • Visitors must follow safety precautions such as hand-washing and wearing of Personal Protective Equipment, if required
  • Ambulatory patients coming for an outpatient procedure or clinic visit will be allowed one essential support person if assistance is needed. That support person should be identified at the time the appointment/treatment is booked. Visitors in the Emergency department are permitted at the discretion of the care team

For more information contact your care team.

  • Visiting hours are 9 a.m. to 8 p.m.
  • Child and Youth Mental Health hours are 4 to 8 p.m.
  • Adult Mental Health hours are 9 a.m. to 8 p.m.

 

When coming to RVH there are only three public entrances:

  • Main entrance:

    • Scheduled appointments and surgeries
    • Visitors
  • Simcoe:

    • Scheduled appointments and surgeries
  •  Emergency – urgent care only

All visitors must use the Main entrance. 

what entrance to use

Visitor Information

Designated visitors can schedule their visit with the patient’s care team by calling the inpatient unit.  All visits must be scheduled by 6 a.m. the day of the visit.

Dial 705-728-9090 then enter the inpatient unit extension:

  • 3SB Overflow: ext. 46244
  • Adult Mental Health Inpatient: ext. 47250
  • Cancer & Palliative Inpatient: ext. 43311
  • Cardiac Care Unit (CCU): ext. 47660
  • Cardiac & Renal: ext.46111
  • Child & Youth Mental Health Inpatient: ext. 47222
  • Integrated Stroke & Rehabilitation Inpatient Unit: ext. 47350
  • Intensive Care Unit (ICU): ext. 47620
  • Regional Pandemic Response Unit: ext.44922
  • Respiratory Inpatient: ext. 48220
  • Specialized Seniors Care: ext. 47330
  • Surgery 2 Inpatient: ext. 46888
  • Surgery 3 Inpatient: ext. 46440
  • Transitional Care Inpatient Unit: ext. 48266

Visitors will use the Main entrance, unless directed otherwise, and must adhere to the following criteria: 

  • Visitors will be screened upon entry. Visitors who are unwell will not be permitted inside RVH.
  • Visitors will be asked to present identification.
  • Visitors will be given a sticker to identify them as an approved visitor.
  • Visitors will be required to wear a mask.
  • Visitors must maintain physical distancing of 1 metre or 3 feet.
  • Visitors must wash their hands frequently.
  • Visitors must follow safety precautions directed by screeners and care teams.

Anyone exhibiting the following signs or symptoms will not be permitted inside the health centre:

  • Fever, cough, difficulty breathing, difficulty swallowing, sore throat, runny nose, loss of taste or smell, nausea, vomiting, or diarrhea.
  • Anyone who is known or suspected COVID-19 positive and has not been cleared by Public Health.
  • Anyone who is a contact of a known COVID-19 positive individual.
  • Has travelled in the past 14 days outside of Canada.

Virtual Appointments

Your care team may contact you to book an upcoming appointment or follow-up as a virtual visit using secure, private, and confidential program called Microsoft Teams.

They will give you instructions on how to prepare and will let you know the day and time of your virtual visit as well as confirm they have your preferred contact information.

If you have been scheduled for a virtual appointment using Microsoft Teams, please view the resources below:

  • Joining a virtual appointment – PDF or video
  • Downloading Microsoft Teams – PDF

If you have a question about your virtual appointment, please contact the department your appointment is scheduled with.

 *Subject to change without notice, some exceptions apply.

Helping you during your visit

Note: Information desks are not currently operating.

Information desks are located at the Main, Atrium and Simcoe entrances. RVH volunteers are available at Information Desks to assist patients and visitors by providing directions or helping to locate patients.

Information Desk Volunteer Hours:

Hours are subject to change based on volunteer availability

Information Desk Locations

  • Main entrance – Level 2
  • Atrium entrance – Level 2
  • Cancer program – Level 2
  • Simcoe entrance – Level 1

RVH offers assistive equipment to accommodate our patients and visitors with reduced mobility. Please ask a volunteer at any information desk for assistance. They can help by providing you with:

Staxi chairs are available at the Main, Atrium and Simcoe (level 1) entrances.

The chair features a fail-safe braking system – the chair will only move when the brake is engaged by the person pushing the chair from behind. The patient can easily enter from the side and the height of the back of the chair is designed to afford the person pushing a comfortable position to engage the chair, reducing stress on their back.

Wheelchairs

Traditional wheelchairs are available at Information desks at the Main, Atrium and Simcoe (level 1) entrances for patients who require leg extensions, oxygen tank holders, IV pumps or the ability to navigate in the chairs by themselves.

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