At RVH, patients are at the centre of everything we do. Your rights and responsibilities are foundational to the caring partnership you share with your RVH healthcare team.
- Receive safe, high quality patient care
- Be treated in a considerate, respectful manner regardless of race, culture, religion, sex, age, mental or physical ability, economic status, sexual orientation, gender identity, diagnosis, or legal status
- Receive complete and clear information about diagnosis, treatment and prognosis
- Express concern about the care or treatment received
- Maintain independence and make decisions about your care, unless you are unable, in which case information will be given to a guardian, attorney or substitute decision-maker
- As a capable patient, refuse treatment and be informed of the potential health risks of your decision
- Know the names and roles of your health care team
- Have your privacy protected and your personal information and health records kept confidential
- Have access to your health record
- Be informed of any financial obligations that will be incurred as a result of your care
- Ask members of your care team if they have washed their hands
- Behave in a respectful way toward your healthcare team
- Treat others in a considerate, respectful manner regardless of race, culture, religion, sex, age, mental or physical ability, economic status, sexual orientation, gender identity, diagnosis, or legal status
- Contribute actively to your healthcare and healthcare decisions to the extent you are able
- Participate in your treatment and rehabilitation at the level you choose
- Make informed choices about your participation in research and communicate your preferences to the healthcare team
- Respect that your healthcare team must prioritize their activities in order of urgency
- Contribute to the quality of your care by providing an accurate health history, information about current prescriptions, treatments, and follow provider recommendations
- Bring your medication (in the original containers) and/or an accurate list of medications with you to RVH (including over-the-counter medicines, herbal remedies, supplements, vitamins, and diet pills
- Respect other patients and their privacy and confidentiality
- Keep appointments or notify RVH when you are unable to keep your appointment
- Ensuring all expenses not covered by the Ontario Health Insurance Plan (OHIP) or private insurance are paid for
- Comply and ask others to comply with RVH infection control and safety policies
RVH is committed to providing safe, high quality care for patients and a positive experience for families. We count on visitors, as family members or friends, to assist us by:
- Respecting patients’ right to privacy
- Observing RVH property, rules and regulations
- Being considerate of the rights of patients, as well as staff, physicians and volunteers by treating them courteously and with respect
- Not visiting RVH if they are not feeling well, or if they have an illness which could spread to our
patients (if visitors are unsure, they should check with a healthcare provider) - Not smoking on RVH property – it is a smoke-free environment
Click here to view the Patient Declaration of Values for Ontario