Effective June 11 at 10 a.m., patients admitted to #RVH will be allowed one visitor, once a week, for one hour during specific, pre-booked times. Click here for visitor information.

At RVH, patients are at the centre of everything we do. Your rights and responsibilities are foundational to the caring partnership you share with your RVH healthcare team. 

  • Receive safe, high quality patient care
  • Be treated in a considerate, respectful manner regardless of race, culture, religion, sex, age, mental or physical ability, economic status, sexual orientation, gender identity, diagnosis, or legal status
  • Receive complete and clear information about diagnosis, treatment and prognosis
  • Express concern about the care or treatment received
  • Maintain independence and make decisions about your care, unless you are unable, in which case information will be given to a guardian, attorney or substitute decision-maker
  • As a capable patient, refuse treatment and be informed of the potential health risks of your decision
  • Know the names and roles of your health care team
  • Have your privacy protected and your personal information and health records kept confidential
  • Have access to your health record
  • Be informed of any financial obligations that will be incurred as a result of your care
  • Ask members of your care team if they have washed their hands

  • Behave in a respectful way toward your healthcare team
  • Treat others in a considerate, respectful manner regardless of race, culture, religion, sex, age, mental or physical ability, economic status, sexual orientation, gender identity, diagnosis, or legal status
  • Contribute actively to your healthcare and healthcare decisions to the extent you are able
  • Participate in your treatment and rehabilitation at the level you choose
  • Make informed choices about your participation in research and communicate your preferences to the healthcare team
  • Respect that your healthcare team must prioritize their activities in order of urgency
  • Contribute to the quality of your care by providing an accurate health history, information about current prescriptions, treatments, and follow provider recommendations
  • Bring your medication (in the original containers) and/or an accurate list of medications with you to RVH (including over-the-counter medicines, herbal remedies, supplements, vitamins, and diet pills
  • Respect other patients and their privacy and confidentiality
  • Keep appointments or notify RVH when you are unable to keep your appointment
  • Ensuring all expenses not covered by the Ontario Health Insurance Plan (OHIP) or private insurance are paid for
  • Comply and ask others to comply with RVH infection control and safety policies

RVH is committed to providing safe, high quality care for patients and a positive experience for families. We count on visitors, as family members or friends, to assist us by:

  • Respecting patients’ right to privacy
  • Observing RVH property, rules and regulations
  • Being considerate of the rights of patients, as well as staff, physicians and volunteers by treating them courteously and with respect
  • Not visiting RVH if they are not feeling well, or if they have an illness which could spread to our
    patients (if visitors are unsure, they should check with a healthcare provider)
  • Not smoking on RVH property – it is a smoke-free environment

Click here to view the Patient Declaration of Values for Ontario