Effective July 16, patients admitted to RVH will be allowed one visitor, seven days a week, for one hour, during specific pre-booked times. Click here for COVID-19 Information.

At RVH, patients are at the centre of everything we do. Your rights and responsibilities are foundational to the caring partnership you share with your RVH healthcare team. 

  • Receive safe, high quality patient care
  • Be treated in a considerate, respectful manner regardless of race, culture, religion, sex, age, mental or physical ability, economic status, sexual orientation, gender identity, diagnosis, or legal status
  • Receive complete and clear information about diagnosis, treatment and prognosis
  • Express concern about the care or treatment received
  • Maintain independence and make decisions about your care, unless you are unable, in which case information will be given to a guardian, attorney or substitute decision-maker
  • As a capable patient, refuse treatment and be informed of the potential health risks of your decision
  • Know the names and roles of your health care team
  • Have your privacy protected and your personal information and health records kept confidential
  • Have access to your health record
  • Be informed of any financial obligations that will be incurred as a result of your care
  • Ask members of your care team if they have washed their hands

  • Behave in a respectful way toward your healthcare team
  • Treat others in a considerate, respectful manner regardless of race, culture, religion, sex, age, mental or physical ability, economic status, sexual orientation, gender identity, diagnosis, or legal status
  • Contribute actively to your healthcare and healthcare decisions to the extent you are able
  • Participate in your treatment and rehabilitation at the level you choose
  • Make informed choices about your participation in research and communicate your preferences to the healthcare team
  • Respect that your healthcare team must prioritize their activities in order of urgency
  • Contribute to the quality of your care by providing an accurate health history, information about current prescriptions, treatments, and follow provider recommendations
  • Bring your medication (in the original containers) and/or an accurate list of medications with you to RVH (including over-the-counter medicines, herbal remedies, supplements, vitamins, and diet pills
  • Respect other patients and their privacy and confidentiality
  • Keep appointments or notify RVH when you are unable to keep your appointment
  • Ensuring all expenses not covered by the Ontario Health Insurance Plan (OHIP) or private insurance are paid for
  • Comply and ask others to comply with RVH infection control and safety policies

RVH is committed to providing safe, high quality care for patients and a positive experience for families. We count on visitors, as family members or friends, to assist us by:

  • Respecting patients’ right to privacy
  • Observing RVH property, rules and regulations
  • Being considerate of the rights of patients, as well as staff, physicians and volunteers by treating them courteously and with respect
  • Not visiting RVH if they are not feeling well, or if they have an illness which could spread to our
    patients (if visitors are unsure, they should check with a healthcare provider)
  • Not smoking on RVH property – it is a smoke-free environment

Click here to view the Patient Declaration of Values for Ontario