Effective July 16, patients admitted to RVH will be allowed one visitor, seven days a week, for one hour, during specific pre-booked times. Click here for COVID-19 Information.

At RVH, we recognize that the health information of our patients deserves to be treated with respect and sensitivity and our patients’ privacy must be protected. Access to your personal health information is available to those who need to know to provide care, including physicians, nurses, technicians, therapists and other health professionals. When it comes to collecting and using your personal health information, RVH takes measures to ensure the privacy and confidentiality of the information is protected.

This Statement of Privacy applies to the RVH website and governs data collection and usage. By using the RVH website, you consent to the data practices described in this statement.

Collection of your Personal Information

When you use the RVH website, we collect personal information such as your name, phone number, address and email. RVH’s website also collects anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by RVH. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by RVH for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the RVH website.

Click here for more information about patient privacy.

Use of your Personal Information

RVH collects and uses your personal information to operate the RVH website and deliver the services and to inform you of other products or services. RVH may also request users to register for mailing lists and survey’s which allows us to contact you about your opinion.

RVH does not share or sell its customer lists to third parties. RVH does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

RVH tracks website traffic to determine pages or information that are most popular. This data is used to improve the experience of the RVH website.

The RVH website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on RVH or the site; (b) protect and defend the rights or property of RVH; and, (c) act under exigent circumstances to protect the personal safety of users of RVH, or the public.

Use of Cookies

The RVH website uses “cookies” to help you personalize your online experience.
Cookies let us “remember” information about your preferences and allow you to move within areas of our site quickly and easily. These cookies contain anonymous, non-personal information.

You can accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the RVH website.

Contact Information

If you have any questions about these Terms and Conditions of Use or the website in general, please contact us.