Staying at RVH
Patients are at the centre of everything we do at RVH. We are committed to supporting diversity and creating inclusive, barrier-free environment. As a regional health centre, RVH serves a multitude of communities with our region, each with its own unique needs.
Our daily patient meal service times are:.
Breakfast: 7:30 a.m. – 9 a.m.
Lunch: 11:30 a.m. – 1 p.m.
Dinner: 4:30 p.m. – 6 p.m.
All meals are prepared at RVH by a team of culinary staff who understand that a healthy diet is an important part of your recovery.
Upon admission to RVH, your doctor will order a diet best suited to your care and any food allergies will be noted at that time. With your admission package, you will receive a Patient Preference Sheet to be filled out and it will be picked up by a representative from Patient Food Services. If you have concerns about the food you are being served, please inform your nurse who will then contact a diet technician. Our diet technicians work closely with our meal delivery staff and are able to visit you to customize your meals if needed.
If you have trouble opening any of your food containers, please ask the person who delivers your meal for assistance. If you do not see this person (i.e. you are asleep or not in your room), please contact your nurse for assistance by pressing the call bell located at your bedside.
You may provide feedback to our patient food services staff members at any meal/nourishment time, throughout your stay. Meal satisfaction surveys are also conducted in person throughout the health centre daily (evening), providing you with an opportunity to discuss your experience.
Upon discharge if you require home-cooked meals, they are available to purchase using our “Meals to Go” program. Click on the following link to download the brochure for more information or please call Patient Food Services at ext. 44428
Television & Telephone
Our bedside terminal allows you to watch TV, browse the internet, listen to the radio, call friends and family within North America, and access important information about RVH.
Proceeds from the patient service entertainment system directly support exceptional patient care at RVH.
Customer Service – Technical Support
An assistance button in located on the bedside terminals.
Customer Service Hours
Lincor Support Hours – Call 1 855 546 2674
Weekdays: 9 a.m. – 5 p.m.
Weekends: Noon – 4 p.m.
For after-hours support please leave a
message and Lincor will return your call on the
next business day.
Incoming Calls are free to inpatient telephones.
1 day – $13
3 day – $33
7 day – $65
30 day – $150
Prices are subject to change without notice, prices include tax.
- 65 Television channels
- Local and long distance calling within North America
- 30 Radio stations
How to Pay
Services can be purchased on the terminal at the bedside. Please follow the tutorial on the terminal for instructions.
Guest Wi-Fi Support
RVH offers free guest Wi-Fi to all patients and visitors. To access Wi-Fi on the RVH campus select ‘RVH_Guest_Wifi’ on your network connected device.
Technical support services for RVH’s guest Wi-Fi is provided Monday – Friday 7:30 a.m. – 4:30 p.m., excluding holidays. From any phone within the hospital call extension 45000; if calling externally call RVH’s main line and dial extension 45000.
Dial “0” on any RVH phone to contact Locating and ask for Spiritual Care.
Always coming from a positive place, RVH’s Spiritual Care provides supportive conversations offering emotional and spiritual support.
Guest Wi-Fi Support
Technical support services for RVH’s guest Wi-Fi is provided Monday – Friday 7 a.m. – 4:30 p.m., excluding holidays. From any phone within the hospital call extension 45000; if calling externally call RVH’s main line and dial extension 45000
Informatics and Technology Services Program
Manages the hospital’s electronic systems, applications, interfaces, network and communications infrastructure that enable the delivery of services supporting patient care, research, and patient experience. The Informatics and Technology Services program is comprised of five teams under the Chief Information Officer portfolio:
- Clinical Informatics & Applications
- Innovation and Technology
- Service Desk
If you have lost something please contact Locating by calling 705-728-9090 ext. 0 or by dialing ‘0’ on any RVH phone. If you were a patient, it is also recommended you contact the area or department you were last in as they may have found the item and are holding it for you.
Lost and found items are stored in the departments they are found and are picked up by Locating on a monthly basis and are documented with a number once stored.
Scent Reduction Policy:
- Perfumes, colognes, essential oils, and after-shave products are not permitted
- Minimize use of scented personal products (e.g., hair products, skin and body lotions, deodorants, etc. and scented laundry products)
- Individuals who smoke are advised to be aware of the impact the lingering smell of cigarette smoke and vapour on their clothing/skin/hair has on others
- Potpourri, air fresheners, candles, diffusers, and other scented room products are not permitted.
- Minimize strong scented plants or flowers
Use products that are scent- or fragrance-free as much as possible
Flowers and Balloons
Flowers pose both an irritant and an allergy risk. Flowers delivered to RVH will be brought to patients’ rooms where allowed, but loved ones should confirm with nursing staff prior to sending/bringing flowers to a patient. Flowers may also be purchased at Victoria’s Gift Shop (level 2, near the Atrium entrance).
Latex balloons are not permitted at RVH due to allergies.
While RVH takes all reasonable steps to minimize allergens and irritants within our facility, the size and public nature of our building precludes us from completely eliminating these products. If you or your family have any concerns, please direct your questions to the manager of the area in which you are receiving care.
The number of tables and chairs in common areas will be reduced to ensure social distancing of 2 metres.
Automated Banking Machines (ABMs) are located:
- Main lobby
- Rotary Place lobby
- Emergency department
- Level 2 Outpatient entrance
- Level 1 Staff Entrance just off Food Court
The use of cell phones is permitted throughout most areas of the health centre. RVH does reserve the right to restrict usage in sensitive patient areas such as the Intensive Care Unit and Newborn Intensive Care Unit. RVH also reserves the right to ask that cell phones be turned off in some circumstances. If sharing a room, please be considerate of your neighbour!
Vending machines containing snacks and drinks are situated throughout the health centre in the following locations:
Level 1 – Staff entrance, hallway between locker rooms and Building & Facilities Operations
Level 2 – Atrium entrance, Atrium (centre)
Level 3 – Geriatric Unit, Cancer & Palliative Unit
Level 4 – hallway outside Birthing Unit entrance, Surgery 3 Unit, Cardiac & Renal Unit
Rotary Place – basement level
RVH offers the following accessibility features for patients and visitors:
- Accessible parking is provided in the main, emergency and atrium parking lots
- Pathways and sidewalks include painted curb cuts, ramps with handrails, and level finishes where roads meet sidewalks
- Public entrances are all equipped with automated or power operators
- Public washroom facilities are accessible
- Reception desks, greeting stations in public areas have accessible counters
- Elevators are equipped with audible notice, tactile and braille operation buttons
- The Volunteer Information Desk at the main and atrium entrances will assist with mobility needs upon request
- Translation services are available by contacting the RVH Switchboard (dial ‘0’)
- The building’s fire alarm system is both audible and visual
- RVH welcomes the use of service animals
RVH is committed to effective communication between patients, their loved ones and their care teams.
RVH can access local sign language interpreter services to help hearing impaired clients. We can also access an ‘over-the-phone’ interpretation service – 24 hours a day, seven days a week – which is available for all patients and their families. To arrange for either of these services, please contact the RVH Switchboard by dialing ‘0’ on a patient room phone (free of charge). If you have a hearing impairment you can request a package from your care provider that will assist with communication during your stay.
If you would like to upgrade your room from a ward (three or four person) to semi-private (two person) or private, you are required to fill out an Inpatient Responsibility for Payment form. RVH is an extremely busy regional health centre and we may not always be able to accommodate your room request. A semi-private room costs $275 per day and a private room costs $310 per day. Some medical insurance will cover some or all of the cost to upgrade your room and your insurance provider can confirm your coverage.
If you request and receive a room upgrade and provide insurance information, your claim will be directly submitted to your insurance company. If no insurance information is provided, you will be billed directly. Any rejections or balance from your insurance company will be billed to you directly. Please contact the Patient Accommodation Clerk at Ext. 42101 or 42612 if you have any questions related to preferred accommodations.
Rotary House is a hotel-like accommodation available to RVH outpatients, including patients of the Simcoe Muskoka Regional Cancer Centre (SMRCC).
Guests are accepted on a first-come, first-served basis.
There are many options for accommodation in hotels around Barrie. The closest, within walking distance of RVH, is the Georgian College Residence and Conference Centre. This accommodation is available during the summer months only (May through August). It is located a five minute walk from RVH. For more information, please call 705-722-5190.
A number of area hotels offer discounts to families with a loved one in hospital. Ask when you call if they have an RVH discount.
Horseshoe Resort – 1101 Horseshoe Valley Drive West. 1-800-461-5627. Use reference Royal Victoria Regional Health Centre
Quality Inn Barrie – 56 Hart Drive, Barrie. 705-734-9500
Best Western Royal Oak Inn – 35 Hart Drive, Barrie 705-721-4848
Holiday Inn Express & Suites – 506 Bryne Drive, Barrie 705-725-1002
Signature Executive Suites – 67 Peel Street, Barrie 705-726-7219
Travelodge, Barre on Bayfield – 300 Bayfield Street, Barrie 705-722-4466
RVH in no way endorses or recommends any of the accommodations listed above. This is purely for informational purposes.
Food and Shopping
No public access
Monday – Friday 7:30 a.m. – 4 p.m.
Phone: Ext. 42433
Proceeds from the café support patient care at RVH.
Victoria’s Gift Shop
Located on Level 2 by the Atrium Entrance
Monday – Friday 8:30 a.m. – 4 p.m.
Email: firstname.lastname@example.org or email@example.com
Phone: Ext. 42430/31
Shop online: victoriasgiftshoprvh.com
Proceeds from the gift shop support patient care at RVH.
Located next to the Emergency department (ED) under the ED canopy (northwest corner of the building).
Monday – Friday 8 a.m. – 8 p.m.
Saturday – Sunday & Holidays 10 a.m. – 5 p.m.
Open 365 days a year
Phone: Ext. 44445
No public access
Monday – Friday 9 a.m. – 9 p.m.
Saturday and Sunday 10 a.m. – 7 p.m.
Phone: Ext. 44441
5 a.m. – 11 p.m., seven days a week
Email: firstname.lastname@example.org or email@example.com
Phone: Ext. 44440
Gino’s Pizza and Wing Machine
Monday – Friday 7 a.m. – 8 p.m.
Phone: Ext. 44444