Effective July 16, patients admitted to RVH will be allowed one visitor, seven days a week, for one hour, during specific pre-booked times. Click here for COVID-19 Information.

  • A list of all medications you are taking, including over-the-counter medicines, herbal remedies, vitamins, and diet pills. Bring your labeled pill bottles so we can double-check them with your list
  • Valid Ontario health card
  • Complete mailing address, emergency contacts and phone numbers
  • Physician contact information (if applicable)
  • Proof of additional health insurance coverage for preferred hospital accommodations
  • Pajamas and other comfortable clothes, underwear, a robe and socks
  • Shoes that fit well or non-skid slippers
  • Toothbrush, toothpaste, deodorant, shampoo, razor, comb, hair brush, scent-free hand lotion and other personal care items
  • Eyeglasses, contact lenses, hearing aids and cases
  • Denture cups and supplies
  • Walker or cane. If you require a mobility aid, please be sure to use it during your hospitalization to ensure your safety
  • Diapers for children and babies and incontinent briefs and sanitary napkins for adults
  • Favourite toys and blankets for children

Please don’t keep money or valuables, like jewelry, in your room. We suggest you keep no more than $5 in your room and send valuables home with loved ones. Automated banking machines are located throughout the health centre.

We also ask that you not bring:

  • Electric personal care items other than a hair dryer or electric razor
  • Cigarettes, any form of tobacco product, pipes, cigars or e-cigarettes

Registration

Patient Registration is the gateway to an RVH outpatient or inpatient stay and is an important first step to ensure you receive excellent care. Key functions at registration include getting accurate patient information identification such as personal health information, infection control screening, and processing physician orders for x-rays and labs. Information collected at registration is reproduced on charts/armbands, in your electronic medical record and a variety of other systems to allow accurate information sharing across the organization.

A registration clerk will ask you for your name, address, telephone numbers, next of kin, family doctor’s name and OHIP card or other insurance coverage.

You may be given an arm band to wear with your identification details. Depending on the type of visit, you may also be given forms to fill out.

Once registered, we will provide you with directions to the elevators or coloured line (on the floor) to follow to your destination.

To ensure we meet your needs, specialty services like language services and spiritual care are available upon request.

​Central Registration

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Go to Central Registration to register for:
Surgery Registration / Admission
Surgery Treatment Clinic(formerly Ambulatory Care)
Pre-Surgery Treatment Clinic
Fracture and MSK Clinics

Contact:
705-728-9090 Ext. 46501

Location:
From RVH Main Entrance:
Central Registration is located on Level 2. From the Main Entrance follow the Blue Navigation Line to Central Registration located across from Victoria’s Gift Shop.

From Atrium Entrance:
Central Registration is located across from Victoria’s Gift Shop.

From Simcoe Entrance:
Follow the Blue Navigation Line to the Atrium (Orange) Elevators. Take elevator to Level 2. Turn left off elevator. Central Registration is located across from Victoria’s Gift Shop.

Hours of Operation
Monday – Friday 6 a.m.- 3 p.m.


Simcoe Registration
Self Check In

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Go to Simcoe Registration to register for:

Cardiorespiratory Treatment Clinic
Child & Youth Treatment Clinic
Medicine Treatment Clinic
Rehabilitation Treatment Clinic
Cardiac-Rehab Clinic

Contact:
705-728-9090 Ext. 43398

Location:
From Level 1 (Simcoe) entrance
Continue straight through the Level 1 entrance. You will see the self-serve registration kiosks in the entrance lobby. A Registration Clerk is available to provide assistance.

Hours of Operation
Monday – Friday 7 a.m.- 4 p.m.


Surgery Treatment Clinics and
Pre-Surgery Registration

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Go to Surgery Treatment Clinics and Pre-Surgery Registration to register for:

  • Surgery Treatment Clinic (formerly Ambulatory Care)
  • Outpatient Lab (Specimen Collection)
  • Pre-Surgery Clinic (formerly Pre-Admission Clinic)

Contact:
705-728-9090 Ext. 46740

Location:
From RVH Main Entrance:
Follow the Blue Navigation Line to the Atrium (Orange) Elevators. Take the elevator to Level 1 and turn left to proceed to Surgery Treatment Clinic and Pre – Surgery Registration.

From Atrium Entrance:
Take the Atrium (Orange) Elevator to Level 1. Turn left out of the elevator to proceed to the Surgery Treatment Clinic and Pre – Surgery Registration.

Hours of Operation:
Monday – Friday 7 a.m. – 3 p.m.

Please bring your OHIP card to every appointment at RVH. It will be validated each visit with the Ministry of Health. If you have a temporary version code while waiting for your new card, please bring that too.

If you are going to be admitted post surgery as an inpatient you will be asked if you have insurance that covers you for a Private or Semi-private room. Please bring your insurance card and check to see what coverage you are eligible for prior to registration. Every plan is different and we do not contact your insurance company at registration.

DND employees please bring your Blue Cross Health Card.

British High Commission- please bring your BHC identification with service number.

For those traveling from other Provinces, please bring your Health Card from where you reside.

If you are from out of Country, a responsibility to pay form may be filled out and you will need to pay for your visit with the Cashier’s Office, by credit card, debit or cash. You will be given a receipt for your records or to submit to your insurance company if applicable.

If you are an International student, please bring your student Guard Me card.

For patients recently immigrated to Canada, you will be asked to provide your Interim Federal Health Program certificate.

Why do I need to give you my health card and information every time, even if I go to the same clinic 3x per week?

Every single visit that is attended by you is an opportunity to ensure that your health card and personal data is up to date. This will enable a smooth process during your visit with the healthcare professional team, the timely reporting of your results to the referring/family physicians and through the circle of care within the organization. It is then sent to the Ministry of Health for billing, which leads to successful funding of clinics and programs offered to you and your community.

What if my health card has expired or is lost / stolen?

We can call the Ministry of Health to see if you have valid coverage for the visit. If not, you will be asked to sign a responsibility to pay form. You will have 5 business days to get your new health card and call our Finance department. A bill will be sent to you if we do not receive an updated valid health number from you within the allotted time.

Why do you ask us questions about infection/allergies etc. then I am often asked again in the clinic?

Since we are your first contact, we are ensuring that the proper care is taken, not only for your health but for our other patients, staff and volunteers. Every opportunity is taken to stop the spread of infection and ensure your chart is flagged for allergies and potential risks for any of your visits.

Why do I need to tell you if I use tobacco?

As we are a smoke free facility (and grounds), we want to make sure that if you do smoke, we are aware for your care while in the facility. While an inpatient you may require assistance if unable to continue using tobacco while staying here. We also offer a smoking cessation program and information if a patient is interested.

For more information

The Main Phone Numbers for RVH are:
Switchboard: 705-728-9802
Automated Attendant: 705-728-9090

Inpatient Units:
Birthing Unit – Ext. 47160
Cancer & Palliative – Ext. 43311
Cardiac Care Unit – Ext. 47660
Cardiac Renal – Ext. 46111
Child & Youth Inpatient – Ext. 46460
Geriatric Inpatient – Ext. 47330
Mental Health – Ext. 47250
Obstetrics – Ext. 47140
Rehabilitation Inpatient – Ext. 47350
Respiratory Inpatient – Ext. 48220
Surgery 1 – Ext. 46811
Surgery 3 – Ext. 46440

Outpatient Areas:
Cardiac Rehabilitation – Ext. Ext. 47334
Cardio Respiratory – Ext. 46230
Child and Youth Outpatient Services – Ext. 47463
Discharge Lounge – Ext. 47364/47365
Emergency (Main) – Ext. 44121
Fracture Clinic – Ext. 47400
Imaging – Ext. 43500
Imaging (General Inquiries) – Ext. 43466
Kidney Treatment Clinic – Ext. 24600
Mental Health Outpatient – Ext. 47210
Physiotherapy – 705-739-5602
Same Day Surgery – Ext. 46740
Simcoe Muskoka Regional Cancer Program – Ext. 43145
Surgery Treatment Clinic – Ext. 47454
Withdrawal Management (Wellington St.) – Ext. 24100
Women’s Imaging – Ext. 43500

Other:
Patient Information – Ext. 42435/46505
Switchboard – Ext. 0

Incoming mail is delivered to patients on a regular basis (several times per week, if not daily). Please ask friends and relatives to address your mail as follows:

Your Full Name

Unit, Room Number

Royal Victoria Regional Health Centre

201 Georgian Drive

Barrie, ON  L4M 6M2

Outgoing mail with proper postage may be left at the inter-professional station on your unit. Stamps can be purchased at Victoria’s Gift Shop (Level 2 near Atrium Entrance). Any mail that arrives at RVH after you leave the health centre will be returned to sender.