Patients and their families are at the centre of Royal Victoria Regional Health Centre’s Strategic Plan. It is a plan rooted in the belief that every patient will have the best possible experience in our health centre. It is a philosophy we call MY CARE and it’s this focus on patients and their families that drives our entire plan.
What is MY CARE?
Royal Victoria Regional Health Centre will ensure your CARE is the best, safest and centred on you. Our MY CARE philosophy means we will THINK BIG and exceed your expectations. We will treat you and your loved ones with courtesy, dignity and RESPECT, while being responsive to your unique circumstances and cultural needs. We want you to be a partner in your care. We will listen carefully to you and keep you informed about your condition and treatment so, together, we can make the best decisions. We will WORK TOGETHER to coordinate your care – inside and outside our facility – and we will OWN our decisions and behaviours. Our unwavering focus on you will enable us to Make each life better. Together.
Make each life better. Together.
Exceptional care is our passion.
People are our inspiration.
Safety is our promise.
I value the power of teamwork and contributions of others, ensuring patients and their families are partners in their care.
I treat everyone with respect and dignity, recognizing the unique needs of others, valuing diversity and protecting privacy.
I continually seek a better way through a culture of inquiry, innovation and enthusiasm to promote better outcomes, better knowledge, and better health.
I take responsibility for my decisions, actions and the impact they have on others, while committing to the highest level of excellence through outstanding service, safety and quality.
I inspire hope and trust, while treating everyone with compassion, patience and empathy. I have passion for our work and the difference we make in the lives of our patients.