Considering RVH's Emergency Department? If your concern is less urgent, please consider walk-in clinics, your primary care provider, your local pharmacist or calling Health Connect Ontario at 8-1-1. Where to go if you're feeling unwell HERE

Medical Learner Information Hub

Work-related injuries and exposures during placement:

Injuries and exposures are deemed work-related when all of the following criteria are met:

  • Time: The event occurred during the time when you normally work, AND
  • Place: The event occurred in the place where you normally work, AND
  • Activity: The event occurred while you performing work that you normally perform

If all criteria are met, learners must report the event to their supervisor and to Occupational Health and Safety (OHW) Learners must complete an electronic incident report at RVH using the Safety Learning System (SLS).

OHW is located on level one in room 1452, and is open Monday to Friday from 0800 to 1600 (excluding statutory holidays). If the injury or exposure occurs outside of business hours, please report to OHW the next business day. Our phone number is 705-728-9090 ext. 42350

What if I am sick?

If you are sick during your rotation please advise your supervisor as soon as you can to let them know you will not be in.

Please abide by your schools policy as it relates to absences for different illness.

For COVID-19 specifically, follow your educational institutions policy with regards to return to work timelines.

Touchdown Spots

  • Café Royale- 2nd floor across from the Cancer Centre
  • Garden patios – There are 2 outdoor spaces located in front of Café Royale- 2nd floor
  • Health Library (computer access) – 2nd floor. Current hours: Monday – Friday 9:30am- 4:00pm
  • Main Cafeteria- 1st floor

Physicians Lounge

  • By the Atrium Entrance there is a Physicians Lounge that is accessed via your badge. If you enter through the Atrium Entrance (2nd floor) on the left hand side you will see a small alcove with a door. You will badge in there and then proceed down the hall through a second door. Within the lounge there is a bathroom, fridge, couches and computers available for professional staff.
  • The Surgery Department has a separate Surgeons Lounge that can be accessed by those who will be spending time in the ORs.


The RVH Gym is available for all staff and learners to access 24/7. It is located on the 1st floor (basement). If you take the purple elevators to the 1st floor, you can exit to the right and follow the diagram below to find the gym. It is badge access, but your access should be setup to let you in to this location. Any issues with badge access please email Medical Affairs.

If your health or safety, or the health or safety of someone else, is at risk, call 911 and/or seek medical attention right away as appropriate.

As a quick reference for students, clerks and residents who find themselves in an emergency or crisis situation of various kinds (examples listed below) If you find yourself in any of these situations please reach out to Andrew Broeren, Director of Academic and Medical Affairs at Royal Victoria Regional Health Centre.

  • I am experiencing a personal crisis.
  • I feel threatened or harassed.
  • I’ve been exposed to blood or body fluids (e.g. needle-stick injury).
  • There has been a death in my family.
  • I am too ill to go in today.
  • I have a longer-term illness.
  • I am concerned about my personal safety in certain patient encounter situations.
  • I am concerned about travelling between training sites.

Call Rooms – Call Locating at extension ‘0’

  • If you will require a call room during your time at RVH, any medical learner can gain access to one by calling Locating at extension ‘0’.
  • They may instruct you to come and get a key for your room, and you will need to navigate to Locating (main floor) which is located beside the Security Office (by the Atrium Entrance).

  • If you paid the badge deposit at the beginning of the rotation, you are eligible to receive $20 of that deposit back. To do so, you need to return the badge back to the Cashiers Office.
  • The Cashiers Office is in the Main Lobby of the hospital (across from the Cancer Centre and close to Café Royale) and is open Monday to Friday 0830 – 1600 hrs.
  • If you finish your shift on the weekend or outside of those office hours, please take your badge to the Security Office (main floor by Atrium Entrance) and give it back to Security. You can then email the Medical Education Specialist to let him know you have returned your badge and he can help arrange to receive your deposit refund.

To find this policy or other Professional Staff polices, please visit the Policy Portal on the RVH Intranet available from almost any computer in the building under Policies and Documents. This will give you access to the policy database.

If you have any trouble finding a specific policy, please reach out to the Medical Education Assistant involved with your orientation.

All Codes are announced over head in the hospital

  • Code Green
    • Evacuation-Listen for instructions, follow supervisors lead
  • Code Yellow
    • Missing Person-Follow supervisors lead-check empty rooms
  • Code Orange
    • Disaster- listen for instructions, follow supervisors lead
  • Code Red
    • Fire- listen for instructions
  • Code White
    • Violent/Behavioural Situation- follow supervisors lead
  • Code Purple
    • Hostage Taking- wait for instructions
  • Code Brown
    • In-facility Hazardous Spill- wait for instructions
  • Code Silver
    • Person with a weapon- wait for instructions
  • Code Black
    • Bomb Threat/ Suspicious Object- wait for instructions
  • Code Grey/ Code Grey Button-Down
    • Infrastructure Loss/Failure
    • External Air Exclusion
  • Code Blue
    • Cardiac Arrest/ Medical Emergency Adult- Follow Code Blue Team instructions, communicate with your supervisor.
  • Code Pink
    • Cardiac Arrest/ Medical Emergency Infant/Child- Follow Code Pink Team instructions, communicate with your supervisor.

Responding when you hear a Code White or a Staff Assist

  • If you’re by a phone, DIAL 55 to initiate a Code White THEN run to assist the person who called for help
  • If you are not by a phone of Code White button, IMMEDIATELY RUN TO ASSIST THE PERSON WHO PUSHED THE BUTTON

Professional Staff Observerships

RVH supports professional staff observerships for educational purposes to encourage medical school prospects to have a full understanding of their potential career choice. Physicians are not required to have student observers, and it is completely optional for medical staff to have these types of learners.

Professional staff observerships (only physicians) are time-limited and will not exceed 14 calendar days per year. Students must also be at least 15 years of age and coordinate the observership with the physician they are hoping to shadow.

Students will be required to fill out all of the required paperwork (link below) for this opportunity once dates and times have been confirmed with the physician they will be observing.

Students must wear an observer badge while on site at all times. Observership badges will be provided by the Medical Education Assistant on the first day of an observership. A $25 deposit is required at the start of your observership, but $20 of that deposit will be returned at the conclusion of your observership.