Information Desks

Information desks are located at the Main, Atrium and Simcoe entrances. RVH volunteers are available at Information Desks to assist patients and visitors by providing directions or helping to locate patients.

Information Desk Volunteer Hours:

Hours are subject to change based on volunteer availability

​	​ Main entrance (Level 2) Monday to Friday: 8 a.m. - 7 p.m. Saturday and Sunday: 9 a.m. - 12 p.m.
​	​ Atrium entrance (Level 2) Monday to Friday: 8 a.m. – 4 p.m .
​	​ Simcoe entrance (Level 1) Monday to Friday: 8 a.m. - 4 p.m.

Need Assistance?

RVH offers assistive equipment to accommodate our patients and visitors with reduced mobility. Please ask a volunteer at any information desk for assistance.  They can help by providing you with:

Staxi Chairs

Staxi chairs are available at the Main, Atrium and Simcoe (level 1) entrances.

The chair features a fail-safe braking system – the chair will only move when the brake is engaged by the person pushing the chair from behind. The patient can easily enter from the side and the height of the back of the chair is designed to afford the person pushing a comfortable position to engage the chair, reducing stress on their back. 

Wheelchairs

Traditional wheelchairs are available at Information desks at the Main, Atrium and Simcoe (level 1) entrances for patients who require leg extensions, oxygen tank holders, IV pumps or the ability to navigate in the chairs by themselves.