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Have an Emergency?


​If you are currently experiencing a medical emergency, please dial 911 to speak with Emergency Medical Services about having an ambulance sent to you.  


RVH's Emergency department (ED) is a place where patients receive medical care for injuries and illnesses. If you do not need to be in the ED for those reasons please do not walk through the department to get to another area of the health centre.  All patients coming to ED will be pre-screened for COVID-19 symptoms and a medical professional will determine who needs to be tested for COVID-19. For your own safety, if you have mild symptoms - even if you have travelled recently - and you do not require immediate hospital care, you do not need to come to the ED. If you are unwell, you should self-isolate at home and call Telehealth for further instructions. 
This is for your safety, and the safety of our patients.


What to bring to Emergency

Please bring a list of all the medications you are currently taking, and any allergies that you might have to the Emergency department. 

Please do not eat or drink anything unless a doctor or nurse tells you that you may.
An empty stomach is required for surgery and for certain tests.

Please check with your nurse before you go  to the bathroom as samples may be required for testing.


Visitor Information

You may be asked to limit your visitors to one at a time. This helps to ensure health centre staff has enough space to perform their duties quickly and maintain privacy for all patients.  

If you or a family member has a question or concern about the care you are receiving, please speak to a healthcare professional during your stay. Your opinions are important to us and we want to give you the best possible care.


Your Emergency Team

To support you, RVH's Emergency department team consists of physicians, nurses, attendants, technicians, crisis/social workers, clerical/support staff, and volunteers. During your visit, you may also see students/residents who are completing a crucial part of their education; gaining real-life experience with real patients. They are always closely supervised according to their level of experience.


Wait Times

ED-wait-times.pngThe nurse at the triage desk will ask you about your health problem and your medical history. The nurse will then assess the urgency of your condition and assign you a priority level that will assist in determining the order in which you will be seen. This triage score is derived from a standardized, evidence based approach that is uniform across the province, and most of Canada. The nature of emergency care means that patients cannot be seen on a first come first served basis, but rather according to the severity of their illness relative to other patients in the Emergency department.

Following assessment by the triage nurse a chart will be made for you at the registration desk. You may be asked to wait in the waiting room until an examination room is available. If your condition changes while you are waiting, please tell the nurse at the triage desk. When an examination room becomes available, a primary nurse will ask you more detailed questions about your health condition. The primary nurse and an Emergency Physician will examine you and assess your condition.


If You are Admitted

Your doctor will write a set of orders to tell the staff what the reason and plan for your admission is to be. This will include any tests or treatments to be undertaken while in the health centre.

A staff member will inquire about your preferred type of accommodation if there is an option available, and ask about any supplemental insurance that you might have that covers semi-private or private accommodation. Private or semi-private rooms cannot be guaranteed, even if you have coverage for them. We will endeavour to move you up to your assigned room as soon as possible. If the health centre is full, however, there may be delays.   



If you would like to speak with a Registered Nurse regarding a possible emergency, please contact
Telehealth Ontario: 1-866-797-0000
Mental Health: 1-866-531-2600
Poison Control: 1-800-268-9017

If you feel that you need to follow up with a concern following a visit, please contact
The Patient Representative Office: 705-728-9090 Ext. 44510

North Simcoe Muskoka Healthline

Simcoe Muskoka District Health Unit

Ontario Ministry of Health and Long Term Care