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​Patient Information

Office of the Patient Representative

 

The Patient Representative acts as a liaison between patients/families/visitors and hospital staff, physicians and systems. Patient Representatives are responsible for receiving, investigating and responding to compliments, requests/inquiries or concerns regarding care or service at RVH.

You are encouraged to direct immediate requests/inquiries or concerns to your care team which could include nursing staff, the resource nurse on the unit, the area supervisor or the unit manager.

The Office of the Patient Representative may be necessary if a concern is not resolved by dealing with staff or the manager on the unit. Patient Representatives may also be contacted after discharge from RVH or if concerns are related to past events.

You can contact the Office of the Patient Representative at 705-728-9090 Ext. 44510

If you prefer, you may also submit your request, compliment or concern in writing via email or a letter addressed to: 
patientrep@rvh.on.ca 

Office of the Patient Representative 
Royal Victoria Regional Health Centre 
201 Georgian Drive 
Barrie, ON   L4M 6M2